Wessex Garages Nissan Gloucester
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- Based on 39 verified purchases in the last 3 months
Wessex Garages Nissan Gloucester Verified Purchases
Total Active Purchases:
1305
(Verified: 1305)
My experience at Wessex Garages Nissan Gloucester was cracking because very helpful to answer any of my worries and questions
Thanks so much for your kind words! We're delighted to hear our team at Wessex Garages Nissan Gloucester was able to help and make your experience a great one. We really appreciate your feedback!
I was pleased with Wessex Garages Nissan Gloucester and would recommend them because they were friendly, approachable but not pushy.
I'd definitely recommend Wessex Garages Nissan Gloucester because they were a friendly dealership and ensured I got a good deal on my car
Thank you for your recommendation! We're so pleased to hear you had a positive experience with our team at Wessex Garages Nissan Gloucester and found the right deal. Enjoy your new car!
I would not recommend Wessex Garages Nissan Gloucester because
1) The car had very low battery when I arrived for a test drive despite being told that it would be charged. As a result, we were only able to do a quick test drive
2) When I arrived to collect the car, despite being promised a second time, the car was not charged AGAIN. I was given some excuse. Very unprofessional to get the same thing wrong twice. No one apologised about this until the very end when Richard made some passing comment about it. Adam had the chance to but only said that Richard had gone to Tesco to charge the car (I saw Richard driving the car out of the car park as I was arriving).
3) On the day of collection I was left on the showroom floow for long periods as the computers were down (apparently). The sales person disappeared for extented periods of time while I was left there wondering what was going on. He disappeared into an office where Adam and another colleague were sitting.
4) A phone was ringing continually throughout the whole time I was sat there. I asked about it and someone did deal with it but it returned briefly. Apparently it was the the service line - this gives me great concern about dealing with Wessex should I have any problems in future.
5) None of the paperwork was explained to me, other than what was required to complete the transaction.
6) Despite buying a Kia, the whole purchase was dealt with in the Nissan area.
7) A car is an expensive purchase and it should be an exiting time. I left feeling frustrated and like I didn't matter. This was a complete failure of service and if I hadn't already paid for the car I would certainly have walked out.
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and that we fell short of the standards you quite rightly expected. This is not the level of service we aim to provide, especially during such an important purchase. Your comments have been shared with the management team so we can address the issues raised and ensure improvements are made.
I was pleased with Wessex Garages Newport and would recommend them because it was a pleasant experience, no
Pressure.
Thank you for your kind words! We’re thrilled you had a pleasant, pressure-free experience at Wessex Garages Newport. Your recommendation means a lot to us!
Contact
Location
Hours
Closed
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:00am - 5:00pm
Sunday
Closed
Monday
8:00am - 8:00pm
